Going Byond: How Technology Can Enhance Celebrations of Life

Moments that matter—weddings, births, anniversaries. We spend days, weeks, months planning for them to preserve the memories beyond the events themselves. But funerals—or celebrations of amazing lives lived—are often planned in a short transactional timeframe, fraught with emotional stress and fresh grief. Sometimes, due to the rush and immediacy o...
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The 'Technology Equalizer': Pandemic Precipitates Cemetery’s Digital Transformation

If there is one catchphrase to encompass 2020, it's the "new normal." Most businesses have had to navigate unprecedented challenges in the face of a global pandemic. That includes cemeteries. While cemeteries can be excellent places for the public to socially distance safely, the challenges cemetery operators face are very real. Some cemeteries, pe...
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Celebrations of Life: 5 Tips for Delivering Flawless Events

There's big change brewing in the death care industry: families want to put the "fun" in funerals—many families are replacing traditional funerals with celebration-of-life memorial services. How can your funeral home deliver a flawless, memorable event, and why is that so important? This blog provides five tips to help make sure celebrations run sm...
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Flying the Drone: New Technologies in Cemetery Mapping

Not very long ago, if you wanted to know where a particular person was buried, you had to look through paper records kept onsite at the cemetery. Hand-drawn maps were eventually replaced by searchable online maps, which were often updated and maintained by the public. These crowd-sourced maps were often incomplete or incorrect. However, with the av...
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OpusXenta Named as UK Crematoria Portal Provider in Response to COVID-19 Pandemic

Swindon UK ― November 3, 2020 OpusXenta, the developer of the death care profession's premier online marketplace, announced their byondcloud solution was launched as the platform for the United Kingdom's national cremation booking and availability management portal. In response to COVID-19, The Deceased Management Advisory Group (DMAG) recommended ...
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Digital Cemetery Mapping: Best Practices in Serving the Post-Pandemic Customer

As the ongoing global pandemic perpetuates a socially distanced "new normal," long-lasting changes in consumer preferences are emerging, including choices related to deathcare. Important activities that less than a year ago seemed firmly rooted in in-person interactions, such as car-buying, are now moving to the digital realm; as consumers become m...
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Pandemic Paradigm: How COVID is Prompting a Tech Revolution

Months ago, pre-pandemic, when crowds were still gathering, I was invited to be a keynote speaker at a funeral service conference. I taped my speech ahead of time, and when I stepped up to the stage, I ran the video instead of speaking in person. WHY would he do that? many attendees, perhaps rightfully, wondered. My point was that the digital world...
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Digital Cemetery Mapping Delivers Much More Than Customer Service

When we think of cemetery maps, the first thing that usually comes to mind is a small printed map given to visitors, helping them navigate their way to a service, monument, or burial site. While pocket maps are helpful, digital cemetery mapping as part of a robust cemetery software solution is becoming an indispensable tool that delivers business b...
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Groundbreaking: Mapping the Cemetery of the Future

Cemeteries are focused on the past by their very nature. But what will the cemeteries of the future look like? How will we be honoring and remembering the dead in 10, 20, and 50 years? Just as the traditions and rituals around death change, so will the places where we lay the dead to rest. Cemetery mapping software has unlocked a world of opportuni...
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How to Make a Cemetery Plotting Map

Cemetery mapping is a favorite phrase these days – but what does it mean for you and your business? There is no doubt that having a digitally mapped cemetery will help your business manage inventory and provide much-needed guidance to visitors, but where do you start when considering how to make a cemetery plot map? Moreover, what is the most pract...
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10 Must-Have Features of Cemetery Mapping Software

Many cemetery managers know that it's time to upgrade to modern cemetery mapping software. While some are looking to digitize their paper-based records, burial ledgers, and spreadsheets, others are looking to transform productivity and efficiencies. So, where should you begin as you search for new cemetery software? The OpusXenta team has been work...
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Digital Mapping in the Cloud: Virtual, Free, and Necessary... How Does it Work?

Remember paper road maps and atlases? Thankfully, with GPS and other technological advancements, we don't have to rely on such rudimentary way-finding tools anymore. And just like navigating roads and highways have changed, so, too, have the tools used by funeral homes and cemeteries to map and locate current plots and landmarks and plan future dev...
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Using Technology to Preserve History and Mitigate Risk

There are many ways technology can assist cemeteries and crematoria to streamline business processes, preserve history, meet compliance, and mitigate risk. All businesses face risks, and the death care profession is no different. However, in this profession, compliance and regulations are dictated in each state and territory regardin...
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How Cemeteries Can Move from Record-Keeping to Operational Innovation

Just as the traditions and rituals of death care have evolved over time, so have our ways of keeping cemetery records: from handwritten notes and maps, to Excel spreadsheets, through to comprehensive cemetery management software. These newest options have brought with them new opportunities, and notably – the chance to move far beyond simple record...
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The Cost of Dirty Data in Death Care

It's believed that dirty data, or bad data, costs the US economy a staggering $3.1 trillion every year, according to an IBM survey. Dirty data is no small problem – and unfortunately, the death care industry is not immune to its effects. If you're using digital cemetery software, funeral arrangement software, or marketing automation software of any...
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Beyond Challenges: Turning Change and Disruption Into Opportunity

In business, it's easy, and certainly comfortable, to maintain the status quo. But when you take a long hard look at our industry—or really any industry—you realize that change is a constant. Disruption is a given. And uncertainty is certain. But despite all the challenges coming our way in the death care industry—there is great opportunity. If we ...
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7 Tips for Keeping Cemetery Records

If you are a cemetery, crematorium, or funeral home, records management is an essential function of daily business. In addition to accessing critical financial and regulatory records, maintaining up-to-date information on your customers, their families, and their relationships has real business impact.Does your current records management software s...
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Who Moved my Data? Breaking Down Information Silos in Death Care

 "Who moved that information?" "Where did you find that number?" "Which version did we work on last?!" These can be universal phrases in an organization that has information silos. Inventory, bookings, customer relationships, mapping and marketing – perhaps they're all managed in different systems right now. Some records may even be paper-base...
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Busting Myths About Technology

Unhealthy Fears About Death and Technology The funeral home industry is no stranger to myths and rumors that perpetuate our collective fear of the unknown. Often the death care industry falls prey to superstitious beliefs or campy depictions that just aren't true.  Those of us working in the funeral and cemetery business take these presumption...
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Top 5 Tips For Working From Home During a Pandemic

For many, the opportunity to work from home used to be an elusive dream. In the face of the global pandemic that is COVID-19, when so many of us are now forced to work from home, the reality of trying to 'get things done' whilst working remotely from our work colleagues and meeting rooms is perhaps more challenging than we may have envisioned....
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