Last Updated: August 2023
The Information We Collect
The types of personal information that we collect from you will depend on the circumstances of collection and on the type of product or service you request from us. When collecting personal information from you, we specifically describe what information is required in order to provide you with the product or service you have requested. Such personal information may include details such as your name, phone number, email address, PayPal or other payment processor email account identifier, bank account details, credit/debit card number and expiry date and billing address.
How We Collect Information
The Company may collect personal information from you when you:
(a) register for an account or to receive emails from us;
(b) request or purchase goods or services from us or from one of our registered vendors;
(c) submit a query or request to us;
(d) participate in a survey, contest, or sweepstake conducted by us;
(e) contact us by any method, such as telephone, email, post, facsimile, web form or in person;
(f) provide your details at trade conferences;
(g) consent to tracking your use of our websites and mobile applications;
(h) apply to us for employment; or
(i) voluntarily provide your information on our website.
As well as collecting information directly from you, there may be occasions when we collect information about you from a third party. For example, we may collect information from a third party:
(a) you have authorised to purchase or request goods or services on your behalf;
(b) who has collected your information and disclosed it to us so that we may issue you with goods or services on behalf of the third party;
(c) who is one of our service providers who collects information on our behalf; and
(d) who is one of the market research companies contracted by us to obtain information so that we may improve and market our products and services.
When using the website and/or requesting goods or services from us you must provide the requested information otherwise we may not be able to complete your requests or orders and you may not be able to access all areas of the website.
Privacy obligations for ACT Government agencies
With respect to the collection, use and disclosure of personal information, we are bound by, and will comply with, the Information Privacy Act 2014.
We undertake that we will not act or engage in a practise that breaches a Territory privacy principle, either in contravention of the Information Privacy Act or at all. In particular, we undertake that any contract we enter into with the ACT Government will contain appropriate clauses to ensure compliance with the Information Privacy Act.
We will also ensure that appropriate standards are used when service provision is outsourced to the private sector.
Cookies and Other Technologies
If you want to disable cookies, please execute the appropriate actions in your browser security settings. Please note that certain features of the website will not be available once cookies are disabled.
As is true of most websites, we gather some information automatically and store it in log files. This information includes Internet Protocol (IP) addresses, browser type and language, Internet service provider (ISP), referring and exit pages, operating system, date/time stamp and clickstream data.
We use this information to understand and analyse trends, to administer the site, to learn about user behaviour on the site and to gather demographic information about our user base as a whole. The Company may use this information in our marketing and advertising services.
In some of our email messages, we use a “click-through URL” linked to content on the website. When customers click one of these URLs, they pass through a separate web server before arriving at the destination page on our website. We track this click-through data to help us determine interest in particular topics and measure the effectiveness of our customer communications. If you prefer not to be tracked in this way, you should not click text or graphic links in the email messages.
Pixel tags enable us to send email messages in a format customers can read, and they tell us whether mail has been opened. We may use this information to reduce or eliminate messages sent to customers.
Storage and security of personal data
We generally store the personal data that we collect in electronic databases, some of which may be held on our behalf by third party data storage providers. Sometimes we also keep hard copy records of this personal data in physical storage facilities. We use a range of physical and technical security processes and procedures to protect the confidentiality and security of the information that we hold, and we update these from time to time to address new and emerging security threats that you become aware of.
We also take steps to monitor access to and modification of your information by our staff and ensure that our staff are aware of and properly trained in their obligations for managing your privacy.
The information generated by the cookie about your use of our website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google.
Retention of personal data
Your personal data will not be kept longer than required.
We may retain your personal data for a period of 5 years. At our discretion, we may retain personal data for longer than the said period if we consider it necessary or desirable to do so to meet our legal or regulatory obligations.
Use of Your Personal Information
Information collected by the Company may be used for the following purposes:
(a) to register your account with us and/or register you as a member of the website;
(b) to process your requests for goods or services;
(c) to notify you of changes to our goods or services;
(d) to send email notifications for special promotions or offers conducted by us, our suppliers or distributors;
(e) to conduct marketing activities and to conduct market research;
(f) to respond to your questions or suggestions; or
(g) improve the quality of our goods or service and the quality of your visit to the website.
Disclosing Personal Information
We do not sell or rent your personal information to any other company, organisation or person.
We may disclose your personal information to:
(a) third parties that provide services to, or functions on behalf of, the Company. For example, our contractors to whom we contract out certain services, market research contractors and data processing companies for the purpose for which the information was collected or for related purposes, for example to complete a transaction on your behalf or provide you with a service that you requested;
(b) related companies in the Company group where necessary to fulfil our purposes;
(c) debt-collection or credit reporting agencies to assist with obtaining payment from creditors;
(d) information technology service providers responsible for our communication networks, software and system development and maintenance;
(e) resellers where you have requested information on a product or service.
In these situations, we prohibit the third party contractor from using personal information about you except for the specific purpose for which we supply it.
In addition, we will not disclose your personal information without your consent unless the disclosure is:
(a) necessary to prevent a threat to life or health;
(b) necessary to protect the personal safety of users of this website or the public;
(c) authorised or required by law;
(d) necessary as the Company has reason to suspect that unlawful activity has been, is being or may be engaged in; or
(e) necessary to enforce the law or necessary to investigate a suspected unlawful activity.
Transfer of Information Overseas
(a) overseas offices of the Company;
(b) data processors; and
(c) information technology and business process service providers.
In many cases the transfer will be necessary.
We will only transfer your personal information to people or organizations in foreign countries if:
(b) you consent to the transfer;
(c) the transfer is necessary for the performance of our contract with you or for the implementation of pre-contractual measures taken in response to a request by you or for the performance of a contract with a third party which is concluded in your interests; or
(d) as otherwise permitted by the National Privacy Principles.
By using this website, opening an account with us and/or requesting or purchasing goods or services you give your consent to this transfer of your personal information.
Access and Correction of Your Information
We will, on request, provide you with access to the information we hold about you, unless there is an exception which applies under the National Privacy Principles, including for the purpose of correcting or updating that information.
We may recover from you our reasonable costs of supplying you with access to this information.
Your request to provide access to this information will be dealt with in a reasonable time.
If we refuse to provide you with access to the information, we will provide you with reasons for the refusal and inform you of any exceptions relied upon under the National Privacy Principles.
To protect the integrity and security of the information we hold, we may ask that you follow a defined access procedure, which may include steps to verify your identity. In certain cases, we may charge you an administration fee for providing you with access to the information you have asked for, but we will inform you of this before proceeding. Sometimes, we may be unable to provide the information you request, for example, where it would interfere with the privacy of others or result in a breach of confidentiality. In these instances, we will let you know why we cannot comply with your request.
Even if you do not request access to and/or correct your personal data held by us, if we are satisfied that, having regard to the reasons for which we hold your personal data, or as a result of your having yourself updated your personal data through an interaction on another of our sites or through some other process, your personal data is inaccurate, incomplete, out-of-date, irrelevant or misleading, we may take reasonable steps to correct that information. If we do so, we will notify you of any changes made and afford you an opportunity to correct any such amended information.
Keeping Your Personal Information Up To Date
We take reasonable steps to ensure that your personal information is accurate, complete, and up-to-date whenever we collect or use it.
If the personal information we hold about you is inaccurate, incomplete or out-of-date, please contact us and we will take reasonable steps to either correct this information, or if necessary, discuss alternative action with you.
By using our site, providing personal data and/or using any of our products or services, you agree that:
- if you have provided personal data to us relating to any other person, you:
- have a right to provide that information;
- each such person has agreed to those terms.
We try to meet the highest standards in order to protect your privacy. However, if you are concerned about the way in which we are managing your personal data and think we may have breached any applicable privacy laws, or any other relevant obligation, please contact our privacy compliance team using the contact details set out below. We will make a record of your complaint and refer it to our internal complaint resolution department for further investigation. We will deal with the matter as soon as we can, and keep you informed of the progress of our investigation.
If we have not responded to you within a reasonable time or if you feel that your complaint has not been resolved to your satisfaction, you are entitled to make a complaint under the Privacy Act 1988 (Cth).
Change to this Privacy Statement
Telephone: 1300 994 853
PO Box 7301
Brookvale, NSW 2100