OpusXi

Cemetery & Crematorium Edition

A solution for the "whole" cemetery & crematorium


If what you need is a mapping and record management solution then OpusXi provides the features and functions needed.

However, OpusXi also provides the ability to comprehensively manage the operational, financial and statutory needs of the cemetery and crematorium while improving productivity, augmenting customer service and driving revenue and profitability growth.

Mapping & Inventory

Have a visual map of all your memorial locations including graves, mausolea and ash placements.

Provide up to date availability of memorial locations with inventory updated in real time by quotes, pre-need reservations and sales made. 

Records Management

Comprehensively track all deceased and related persons records to ensure statutory compliance and ease of finding the right information as and when it is needed.

Sales & Marketing

Take control of your entire sales process from lead through to completed contracts and invoicing.

Drive new sales opportunites through the use of the OpusXi marketing automation features.

Contracts, Permits & Other Documents

Service Planning

Book dates, venues and tasks for services and functions to simplify planning and reduce calendar conflicts.

Financial Control

Fully integrated financials give you the fiscal control needed to grow and manage the business.

Maintenance

Ensure that the cemetery and crematorium is kept in great condition by managing maintenance schedules and requests for equipment, buildings, memorials and the grounds.

Analytics

Get comprehensive analytical information that will assist you in managing the performance of the business and make it easier for you to make informed strategic and operational decisions.

OpusXi Cemetery Edition
Digital Mapping
Digital GPS enabled maps with deceased and related persons records attached for quick reference.

View inventory availability and assign to a quote, pre-need or sale.

OpusXi Mapping
Records Management
Complete records management includes detail in regard to:
  • Deceased person
  • Related persons and their relationship with the deceased
  • Holder of right of interment (burial licence)
  • Authorising person (applicant)
  • Related people
  • Memorial locations
  • Storage of cremated remains
Inventory
Inventory management covers all types of memorial locations including:
  • Graves
  • Ash locations
  • Mausolea
  • Trees and shrubs
  • Remembrance walls
Each memorial location can also hold multiple placements. Capacity tracking identifies burial and ash placements separately.

Inventory items can also include resale items such as plaques, urns and memeorial keepsakes.
Lead to Cash (including Pre-Need)
Track leads and opportunities through the whole sales cycle including quoting, invoicing and receipting of payment.

The lead to cash function caters for pre-need sales and tracks all pre-selected service items and products.
Marketing Automation
Use marketing automation to engage with your markets and to communicate with your community.

Automate the process of post service up-selling of memorial products through pre-defined customer journeys that keep you in touch with customers over time.

View statistics to see how effective your marketing campaigns are and gain intelligence on how small changes to your marketing activities improve engagement and sales rates.
Document Automation
Automate the creation, distribution and return of your critical documents.

Through the automation of your document processes, you will save time and improve governance while also improving customer service.

Documents are automatically created through the day to day transactions such as quotes, pre-need contracts, mason permits and supplier orders.

Once created these documents are automatically sent through your approval procedures and then on to the customer or supplier. They receive the orders in their inbox, digitally sign it and it then gets returned back to you.

Simple and effective ... saving you time and money.
Surveys
See how your customers view the services and products you offer by sending out customer surveys.

Monitor your Net Promoter Score (an index ranging from -100 to 100 that measures the willingness of customers to recommend a company's products or services to others) to ensure that you remain competitive and that your products and services remain relevant in a changing market.
Deceased Search
By providing a deceased search capability through your website or on-site kiosks, visitors can easily search for a deceased person and where they are located. The mapping system will provide them with directions to the location.
Service Schedules and Displays
Use the service scheduling features to plan the dates, times and tasks for a service.

Ensure that your customers are delighted by your service through avoiding scheduling conflicts and ensuring that the service requests are properly delivered.

Provide on-screen displays to show what services are scheduled and in which venues they are being hosted.
Financial Control
Fully integrated financials give you the fiscal control needed to grow and manage the business.

Included in the financial integration is:
  • Accounts Receivable
  • Accounts Payable
  • General Ledger
  • Purchasing
  • Fixed Asset Management
  • Cash Management
  • Banking
  • Project Management and Costing
  • Budgeting and Forecasting
  • Financial Reporting
Business Intelligence
Use your data to make effective business decisions that drive productivity, profitability and customer service.

Use dynamic dashboards to view critical information in real time and use that data in your daily operations. You can see information such as:
  • Sales revenue trends
  • Top selling products
  • Most loyal funeral directors
  • Geo based community distribution
  • and much more

Need more information ?