Put a Face to the Name: Meet Claire Shelvey
Global Head of Services and intracare
How long have you worked in your role (in the software industry), and what do you enjoy most?
I moved into business systems consulting in 2007.
I really enjoy the variety of the role and the opportunity to work with so many different people and businesses.
It challenges me intellectually – and brings me a lot of satisfaction to help our customers find a clear path through a complex issue.
What other roles/careers have you previously had?
I learned all about customer service waitressing my way through university. Then my first office job was with an English-language academic publisher in West Berlin. That's where I was first exposed to database management and was told off by the white-coated IT lab technician down in the basement for "ravaging" his main-frame. I knew there was an easier way to handle a calculation, but I was too young and brash to approach it diplomatically!
What behaviour or personality trait do you attribute to your success and why?
I have an eye for the detail in a situation and I like to break a problem down into logical parts.
What mistake made in your career has taught you the most?
I don't know that it stemmed from any single mistake. Still, I'm slowly learning to widen my perspective and look for the underlying cause, whether it's data, process, emotions, or behaviour: my own and those of others around me.
What are three words that best describe you?
Logical, dedicated and complex.
Tell us a bit about yourself outside of work.
I started playing softball as a kid back in South Australia and have always loved the game, the people, and the environment. I found my way back to the game in my mid-30s after my daughter started playing school t-ball, and I still get out on the diamond whenever I can. It's great stress relief – I get to throw things and hit things.
What advice would you give your 12 year old self?
Get your glove all the way down to the ground.
(I could have been an in-fielder.)
If you were a super hero, what would your super power be and why?
My superpower is the ability to spot a typo at 100 yards.