OpusXenta Blog

Improved Booking Optimizes Operations for Any Crematory

Cremation Scheduling Simplified
As the need for cremations is rising, it's more important than ever to optimize your crematory to improve your support for the community. According to the National Funeral Directors Association 2020 Cremation and Burial Report, it's expected that COVID-19 will be responsible for another 200,000 deaths throughout 2021, but crematories have limited a...
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Digital Divide? How Technology Can Revolutionize Your Cemetery Business

Grounds and Services Management
Papers getting lost on desks. Updates being overlooked. Mistakes made due to poor handwriting. All are unacceptable in the cemetery business. And yet, unfortunately, they can happen. Reducing those errors, however, is possible by using technology. Implementing digital transformation tools for your grounds and service management (GSM) team could be ...
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Flying the Drone: New Technologies in Cemetery Mapping

Flying the Drone
Not very long ago, if you wanted to know where a particular person was buried, you had to look through paper records kept onsite at the cemetery. Hand-drawn maps were eventually replaced by searchable online maps, which were often updated and maintained by the public. These crowd-sourced maps were often incomplete or incorrect. However, with the av...
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Building the Bridge to Change: How Mindful People Management Can Improve the Process of Change

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Change. Like death and taxes, it's a constant. There are variety junkies (like myself) who crave change and those who will move mountains to avoid it. How many times have you heard someone say something like… "but I've always done it this way – it works fine as it is!"? ("Argue for your limitations and, sure enough, they're yours." – Richard Bach.)...
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The Cloud: What, Why, and How?

The Cloud: What, Why, and How?
Many business owners approach the Internet and its options with a touch of uncertainty. We've all heard of "the cloud," but what exactly is it, and why should you trust your important business data to a place that you can't see or touch? If you are in need of a safe, secure, and highly accessible location for your cemetery or funeral home's data, t...
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Who is Buried in Your Cemetery?

Who is Buried in Your Cemetery?
Most cemeteries, even small ones, have someone of interest buried on site. Maybe it's a local poet. Maybe it's a war hero. Maybe it's a famous celebrity. However, if no one knows that individual is buried in your cemetery, then you're less likely to receive visitors such as cemetery tourists, historians, or distant relatives. Cemetery mapping can c...
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Shifting the Status Quo: Disruption Leads to Opportunities in Industry

Looking to 2021
The only thing good about 2020 is it's coming to an end. Right? Actually, taken in perspective, it could also be considered the year of opportunities. This year, the death care industry was completely consumed with navigating the new normal brought on by the pandemic. In addition to dealing with caring for the dead, there were new protocols to lear...
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Cemetery Maps for Walking Tours, Remembrance Events, and Cemetery Tourism

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When we think of tourism, we think of crowded beaches, bustling cities, and stunning vistas; we do not always think of cemeteries. The concept of tourism centers on the element of fun. Cemeteries hold the complete opposite sentiment, and yet, cemetery tourism is on the rise. Because of this fact, cemeteries are seeking new ways to support their ope...
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Busting Myths About Technology

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Unhealthy Fears About Death and Technology The funeral home industry is no stranger to myths and rumors that perpetuate our collective fear of the unknown. Often the death care industry falls prey to superstitious beliefs or campy depictions that just aren't true.  Those of us working in the funeral and cemetery business take these presumption...
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The 'Technology Equalizer': Pandemic Precipitates Cemetery’s Digital Transformation

The Technology Equalizer
If there is one catchphrase to encompass 2020, it's the "new normal." Most businesses have had to navigate unprecedented challenges in the face of a global pandemic. That includes cemeteries. While cemeteries can be excellent places for the public to socially distance safely, the challenges cemetery operators face are very real. Some cemeteries, pe...
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7 Ways Cemetery Mapping Provides Practical Functionality for Managing Your Site

7 Ways Cemetery Mapping Provides Practical Functionality for Managing Your Site
A cemetery mapping solution can help your business do better, but what else can you expect? How does this solution provide the practical functionality you need to manage your cemetery better? Here are 7 ways in which digital cemetery mapping provides practical functionality for managing your site:  1. GPS  Digital maps of your ground...
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Who Moved my Data? Breaking Down Information Silos in Death Care

Who Moved my Data?
 "Who moved that information?" "Where did you find that number?" "Which version did we work on last?!" These can be universal phrases in an organization that has information silos. Inventory, bookings, customer relationships, mapping and marketing – perhaps they're all managed in different systems right now. Some records may even be paper-base...
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10 Must-Have Features of Cemetery Mapping Software

10 Must-Have Features of Cemetery Mapping Software
Many cemetery managers know that it's time to upgrade to modern cemetery mapping software. While some are looking to digitize their paper-based records, burial ledgers, and spreadsheets, others are looking to transform productivity and efficiencies. So, where should you begin as you search for new cemetery software? The OpusXenta team has been work...
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The Cost of Dirty Data in Death Care

The Cost of Dirty Data
It's believed that dirty data, or bad data, costs the US economy a staggering $3.1 trillion every year, according to an IBM survey. Dirty data is no small problem – and unfortunately, the death care industry is not immune to its effects. If you're using digital cemetery software, funeral arrangement software, or marketing automation software of any...
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5 Clever Ways to Modernize Your Cemetery Operations

5 Clever Ways to Modernize Your Cemetery Operations
The cemetery and crematoria business have seen rapid change in the last decade, and changes will continue. Customer expectations are different, a much more personalized service is expected, and there are no more 'rules' when dealing with a death. Cremations are increasing, putting pressure on cemeteries to increase revenue with reduced burials. Mem...
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Digital Cemetery Mapping: Best Practices in Serving the Post-Pandemic Customer

Digital Cemetery Mapping: Best Practices in Serving the Post-Pandemic Customer
As the ongoing global pandemic perpetuates a socially distanced "new normal," long-lasting changes in consumer preferences are emerging, including choices related to deathcare. Important activities that less than a year ago seemed firmly rooted in in-person interactions, such as car-buying, are now moving to the digital realm; as consumers become m...
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Pandemic Paradigm: How COVID is Prompting a Tech Revolution

How COVID is Prompting a Tech Revolution
Months ago, pre-pandemic, when crowds were still gathering, I was invited to be a keynote speaker at a funeral service conference. I taped my speech ahead of time, and when I stepped up to the stage, I ran the video instead of speaking in person. WHY would he do that? many attendees, perhaps rightfully, wondered. My point was that the digital world...
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Guest — Derek Swain
Thank you for mentioning how it is necessary for funeral professionals to offer digital solutions in order for them to thrive. My ... Read More
Tuesday, 02 February 2021 05:41
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Digital Cemetery Mapping Delivers Much More Than Customer Service

Digital cemetery mapping delivers much more than customer service
When we think of cemetery maps, the first thing that usually comes to mind is a small printed map given to visitors, helping them navigate their way to a service, monument, or burial site. While pocket maps are helpful, digital cemetery mapping as part of a robust cemetery software solution is becoming an indispensable tool that delivers business b...
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Groundbreaking: Mapping the Cemetery of the Future

Groundbreaking: Mapping the Cemetery of the Future
Cemeteries are focused on the past by their very nature. But what will the cemeteries of the future look like? How will we be honoring and remembering the dead in 10, 20, and 50 years? Just as the traditions and rituals around death change, so will the places where we lay the dead to rest. Cemetery mapping software has unlocked a world of opportuni...
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How to Make a Cemetery Plotting Map

How to Make a Cemetery Plotting Map
Cemetery mapping is a favorite phrase these days – but what does it mean for you and your business? There is no doubt that having a digitally mapped cemetery will help your business manage inventory and provide much-needed guidance to visitors, but where do you start when considering how to make a cemetery plot map? Moreover, what is the most pract...
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