OpusXenta Blog

GreenAcres Group

Adopting a Customer First Strategy to Aid Expansion

GreenAcres, as it is known today, has been in existence for four years, initiated as part of an investment by its parent company, Darwin, who recognised that there was the need for a more customer-focused approach to the bereavement sector and death care. GreenAcres provides a natural, modern alternative to the traditional funeral and ongoing memor...

Geelong Cemeteries Trust

Announcing Geelong’s First Pregnancy and Infant Loss Memorial Garden

Geelong's first Pregnancy and Infant Loss Memorial Garden was opened by Geelong Cemeteries Trust on Pregnancy and Infant Loss Remembrance Day on Friday, 15th October 2021. The garden, located at Geelong Memorial Park, is dedicated to local families who have suffered pregnancy loss in the hope that it will assist their grieving process. The garden i...

Christopher Stockley

Put a Face to the Name: Meet Christopher Stockley

Christopher Stockley Australia How long have you worked in your role, and what do you enjoy most? By the time this is published an entire three weeks! The team are so friendly and welcoming, its like I've known everyone for years. What other roles/careers have you previously had? Most recently, I managed cemeteries for the Toowoomba Regional Counci...

Urban Burial Grounds

The Importance of Burial Grounds in Urban Areas

Respecting and mourning the dead appropriately continues to be an essential part of modern culture. Regular access to burial grounds is crucial for all, even those who live in the depths of big cities. It is vital there are enough churchyards, cemeteries, and burial grounds that are accessible to everyone. However, a lack of space and availability ...

Forest Lawn Cemetery

“Why Haven’t We Asked for That Before?” How Technology Helps Forest Lawn Cemetery in Buffalo, NY

About Forest Lawn Forest Lawn Cemetery is one of the first deliberately designed and professionally landscaped rural cemeteries in the United States, with its first burial in 1850. With 269 acres, it houses a permanent population of more than 165,000. The all-faith cemetery is on both the New York State and National Registers of Historic Places; it...

Office of Australian War Graves

Remembrance Day

For many cemeteries, Remembrance Day is a day of increased visitation, not just by families of veterans but for communities seeking to recognise those who have served and died in times of war, or of causes related to their war service. These visits will often prompt questions about how veterans are commemorated, when and by who. Visitors to cemeter...

Catholic Cemeteries

Catholic Cemeteries: Faith and Final Disposition

Cemeteries are eternal settings of solace, reflection, and memory. Catholic cemeteries, specifically, are all that and more. When paired with the beliefs of the Roman Catholic church, cemeteries take on added meaning. They are sacred places of honor and respect, where visitors come not only to remember, but to pray for the resurrection of their lov...

What space is there for technology in death care?

What space is there for technology in a sector which is all about the human touch?

Most of us can recollect a time where human touch was the most important element of a buying experience. Whether it was the friendly realtor that helped seek out the perfect property, or the wedding consultant that found a dress that ticked every single box. Or, perhaps the funeral director whose personal care and attention to detail really helped ...

5 Things That the Modern Service Provider Needs

5 Things That the Modern Service Provider Needs To Deliver in Bereavement Services

Finding the most fitting ways to help a grieving family to commemorate the life of a recently deceased loved one continues to be the top priority for modern service providers in the death care sector. With the increasing adoption of technology in everyday life and ever-shifting attitudes in society, it is no surprise that a sector known for its slo...

Ferncliff Cemetery

Where Memories Live Forever: Ferncliff Uses Technology to Streamline Processes

When Ferncliff Cemetery, a non-profit and non-sectarian cemetery in Hartsdale, NY, was founded in 1902, it was probably impossible to imagine what life would look like some 120 years later. It's likely the founders of the cemetery would have never envisioned technology playing such a role in day-to-day business. Still, Ferncliff, located about a ha...

RecordKeepr Tips and Tricks

Tips and Tricks: Mastering RecordKeepr

Deceased Search Did you know that RecordKeepr has a Deceased Search function available? RecordKeepr provides a unique URL for each site, which enables you to embed a deceased search function into your website. This will allow the public to search for a deceased record on your website. They will only be able to view information you have included in ...

Macarthur Memorial Park

Breaking Ground at Macarthur Memorial Park

The first cemetery to be built in Sydney in over 80 years is a step closer, with the first sod turned at Macarthur Memorial Park on the 27th of February 2020. Over 80 people witnessed the momentous occasion with key stakeholders, government officials, industry colleagues and community leaders of all faiths in attendance. Traditional Owners Honoured...

Jodie Ryan

Put a Face to the Name: Meet Jodie Ryan

Jodie Ryan Australia How long have you worked in your role, and what do you enjoy most? A New York minute! This is my first foray into the world of software technology. I have been with OpusXenta for four months now, has been quite the learning experience so far! What other roles/careers have you previously had? I come from the death care indu...

Northern Metropolitan Cemeteries

How Digital Mapping Became an Essential Tool for Northern Metropolitan Cemeteries

James Meyrick, Chief Information Officer (CIO) for Northern Metropolitan Cemeteries (NMC), is passionate about implementing innovative technology solutions to create excellent customer experiences across their five cemeteries in NSW. For NMC, James tells us that digital mapping has gone from a 'nice to have' feature to an essential cemetery feature...

Cemetery Mapping

Cemetery Mapping: Free Mapping Tools Mean It Doesn't Have To Be Out Of Reach

There is no denying that technology has helped improve the death care experience, both for the family and friends of the deceased but also for those working in the industry. But perhaps one of the areas where such innovation has been most transformational is in the area of cemetery mapping. Traditionally, cemetery layouts and inventory have been re...

Unlock Your Potential

Unlock Your Business Potential: Why Comprehensive Reporting is Important

In any cemetery or crematory, having a comprehensive overview of your business is essential to maintaining a sustainable operation. Whether you need a snapshot of your financial position or projections for the year ahead, an indicator of the current state of company assets, or need to ensure regulatory compliance, there are many reasons why bu...

ChangingSalesProcess_Title-image

The Changing Sales Process in the Death Care Industry and the Importance of Personal Relationships

Over the past year and a half, we have seen COVID-19 force massive changes in how people and businesses interact. For funeral directors, working in a profession deeply dependent on interpersonal exchanges, the restrictions imposed due to the pandemic and the reduced mobility of their clients induced sweeping changes in how we conduct funerals, upen...

Digitizing Your Records

Records Management Made Easy: The Benefits of Digitizing Your Records

Records are at the heart of every cemetery and not only provide an invaluable window into the past but are critical to planning and managing its future. In an increasingly tech-driven world, digitization transforms the way we record, manage and track data, and burial records are no exception. Digitizing burial records is not a new concept, and the ...

CRM Systems and the Funeral Industry

CRM Systems and the Funeral Industry

By Dylan Nells A Funeral Director with over 30 years of experience delivering services for families and communities was asked what he thought about computer systems in the Funeral Industry, and this is his reply. Let me share a story.  Our special treat used to be a meal and stay over at our favorite restaurant in the Lake District. Every meal...

Stephen Carter

Put a Face to the Name: Meet Stephen Carter

Stephen Carter  Regional Sales Associate, USA Tell us about your death care profession journey and what led you to join OpusXenta?  I haven't had a lot of time in the death care profession. I was pulled to it by my own curiosity for an industry that doesn't get discussed much but is something everyone needs. What do you feel has attr...

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