NEWS, INFORMATION, EVENTS & WEBINARS

Be careful not to throw out the baby with the bathwater

Preparing for a new system ... Be careful not to throw out the baby with the bathwater !

You know you've outgrown the old software because there's a range of things it just doesn't do and your staff are frustrated and spending too long on tasks that everyone else tells you should be simple things. Disruption and cloud are the new industry buzz words so they must be good things. Right? Not necessarily.

With every new software implementation, the words the project team dread to hear after go live are "… but in the old system I could …" do something that was smarter, faster and more efficient.Some of this chatter from staff is classic resistance to change, sometimes their piece of the process is now slower in order to gain greater efficiency down the line.And sometimes it's because the implementation team overlooked all the good features of the legacy software and assumed the new platform would manage the functions the same if not better.

So when you've gathered the team and started preparing your wish-list of functions and features for a new and improved software platform, be sure to add a column that highlights all the things you LIKE about the old system. Often it's the everyday processes that are overlooked, so be sure to identify by screen or process name:

  • -What works well and why; in addition to
  • -What is cumbersome and requires external processes and probably Excel worksheets.

And when building the wish-list items, you should consider:

  • -Which business processes require most improvement and will bring the greatest return on investment for the business;
  • -What information does the business need in order to make better future decisions, be it on product range, market strategies or future investments.

When preparing your due diligence on new software platforms and working through the selection process taking into consideration all of the system requirements you've carefully gathered, we also suggest you consult with the current systems provider. Often a small piece of custom integration, the latest software upgrade and some decent Business Intelligence reporting tools are all that's required to minimise disruption, improve efficiencies and give management the information it needs.

So when you're in the market for a new system, be careful not to throw the baby out with the bathwater. Resolve the pain points of your current software but evaluate your alternatives considering all the good features as well.


Copyright

© OpusXenta

What's new in Sage 300 ver 2017
YES … The burials industry is being affected by th...

Related Posts

 

Comments

No comments made yet. Be the first to submit a comment
Already Registered? Login Here
Guest
Saturday, 18 August 2018

Contact Us

Australia: 1300 994 853
AU International : +61 2 8315-3239
United States: +1 (833) 236-2736

Email: [email protected]

Terms - Privacy - Copyright - EULA

What We Do

OpusXenta are leaders in providing cemetery software solutions that are critical to the success of the cemetery's strategy while also assisting them in improving customers experience, reducing sales friction and driving revenue growth so that they can focus on their strategy and not the systems that underpin it.