CRM Systems and the Funeral Industry

By Dylan Nells A Funeral Director with over 30 years of experience delivering services for families and communities was asked what he thought about computer systems in the Funeral Industry, and this is his reply. Let me share a story.  Our special treat used to be a meal and stay over at our favorite restaurant in the Lake District. Every meal...
Continue reading
  179 Hits

Cremations in the Digital Era

How Technology and Digitally Native Consumers are Driving Changes in the Cremation Sector  Cremations are increasingly becoming the preferred option when it comes to funeral planning in the UK, with over 78% of people now choosing this method over a traditional burial. The changing dynamic of modern culture, a step away from more religious pra...
Continue reading
  143 Hits
Featured 

The Funeral Director: Dozens of Jobs in One Career

Event planner, counselor, florist, entrepreneur… what role doesn't a funeral director play? As this past year has taught us, funeral professionals are an invaluable and essential part of our public health infrastructure and society. While their tireless, physically, and emotionally punishing work often goes unnoticed, funeral directors and morticia...
Continue reading
  279 Hits
Featured 

Final Disposition, Final Impact: Death Care Industry Collaborates to Combat Climate Change

Imagine taking a subject most people don't want to talk about—death—and pairing it with a subject many people know little about—climate change. That's the conundrum facing the death care profession as this century advances. The health of the planet is top of mind, but so too is the solvency of funeral homes, crematoriums, and cemeteries amid this g...
Continue reading
  404 Hits
Featured 

It’s Time for a Digital Transformation in the Death Care Industry

The world has changed. We work from home, attend school from home, shop from home, and stream movies at home. Online activities have increased in quantity and popularity. "For all of us everywhere, what we did and the way we did it just twelve months ago is going to look… significantly different today," says John Haley, Customer Success & Acqui...
Continue reading
  500 Hits

Improved Booking Optimizes Operations for Any Crematory

As the need for cremations is rising, it's more important than ever to optimize your crematory to improve your support for the community. According to the National Funeral Directors Association 2020 Cremation and Burial Report, it's expected that COVID-19 will be responsible for another 200,000 deaths throughout 2021, but crematories have limited a...
Continue reading
  328 Hits
Featured 

Digital Divide? How Technology Can Revolutionize Your Cemetery Business

Papers getting lost on desks. Updates being overlooked. Mistakes made due to poor handwriting. All are unacceptable in the cemetery business. And yet, unfortunately, they can happen. Reducing those errors, however, is possible by using technology. Implementing digital transformation tools for your grounds and service management (GSM) team could be ...
Continue reading
  545 Hits
Featured 

Tech at the Front Lines: How Technology can Address Changing Consumer Needs

Safety, convenience, and affordability: almost a year into the COVID-19 pandemic, these timeless values have translated into crucial necessities. Throughout the last year, we have seen fundamental shifts in consumer behavior that have changed the way customers and businesses interact. Many of these changes will likely continue to be with us long af...
Continue reading
  606 Hits

Building the Bridge to Change: How Mindful People Management Can Improve the Process of Change

Change. Like death and taxes, it's a constant. There are variety junkies (like myself) who crave change and those who will move mountains to avoid it. How many times have you heard someone say something like… "but I've always done it this way – it works fine as it is!"? ("Argue for your limitations and, sure enough, they're yours." – Richard Bach.)...
Continue reading
  366 Hits

The Cloud: What, Why, and How?

Many business owners approach the Internet and its options with a touch of uncertainty. We've all heard of "the cloud," but what exactly is it, and why should you trust your important business data to a place that you can't see or touch? If you are in need of a safe, secure, and highly accessible location for your cemetery or funeral home's data, t...
Continue reading
  431 Hits
Featured 

New Year, New Start. Five Things You Can Do NOW to Energize your Business for 2021

Essential. Vital. Connected.  While those words have always held true for the funeral industry, clearly, they were all a bit more challenging to realize in 2020. But the new year presents new opportunities to remain essential, vital, and connected and, in the process, energize your business. The pandemic has made us react to what happened. But...
Continue reading
  597 Hits

Who is Buried in Your Cemetery?

Most cemeteries, even small ones, have someone of interest buried on site. Maybe it's a local poet. Maybe it's a war hero. Maybe it's a famous celebrity. However, if no one knows that individual is buried in your cemetery, then you're less likely to receive visitors such as cemetery tourists, historians, or distant relatives. Cemetery mapping can c...
Continue reading
  549 Hits

Shifting the Status Quo: Disruption Leads to Opportunities in Industry

The only thing good about 2020 is it's coming to an end. Right? Actually, taken in perspective, it could also be considered the year of opportunities. This year, the death care industry was completely consumed with navigating the new normal brought on by the pandemic. In addition to dealing with caring for the dead, there were new protocols to lear...
Continue reading
  520 Hits

Before and After: Using CRM Tools for Aftercare Services

"People will forget what you said. They will forget what you did. But they will never forget how you made them feel." Those words from the late great American poet Maya Angelou were likely not made in the context of customer service, but they hold true nonetheless. It's especially true in the funeral profession, where funeral directors have the opp...
Continue reading
  433 Hits

Cemetery Maps for Walking Tours, Remembrance Events, and Cemetery Tourism

When we think of tourism, we think of crowded beaches, bustling cities, and stunning vistas; we do not always think of cemeteries. The concept of tourism centers on the element of fun. Cemeteries hold the complete opposite sentiment, and yet, cemetery tourism is on the rise. Because of this fact, cemeteries are seeking new ways to support their ope...
Continue reading
  1147 Hits

Going Byond: How Technology Can Enhance Celebrations of Life

Moments that matter—weddings, births, anniversaries. We spend days, weeks, months planning for them to preserve the memories beyond the events themselves. But funerals—or celebrations of amazing lives lived—are often planned in a short transactional timeframe, fraught with emotional stress and fresh grief. Sometimes, due to the rush and immediacy o...
Continue reading
  627 Hits

The 'Technology Equalizer': Pandemic Precipitates Cemetery’s Digital Transformation

If there is one catchphrase to encompass 2020, it's the "new normal." Most businesses have had to navigate unprecedented challenges in the face of a global pandemic. That includes cemeteries. While cemeteries can be excellent places for the public to socially distance safely, the challenges cemetery operators face are very real. Some cemeteries, pe...
Continue reading
  608 Hits

Celebrations of Life: 5 Tips for Delivering Flawless Events

There's big change brewing in the death care industry: families want to put the "fun" in funerals—many families are replacing traditional funerals with celebration-of-life memorial services. How can your funeral home deliver a flawless, memorable event, and why is that so important? This blog provides five tips to help make sure celebrations run sm...
Continue reading
  480 Hits

Flying the Drone: New Technologies in Cemetery Mapping

Not very long ago, if you wanted to know where a particular person was buried, you had to look through paper records kept onsite at the cemetery. Hand-drawn maps were eventually replaced by searchable online maps, which were often updated and maintained by the public. These crowd-sourced maps were often incomplete or incorrect. However, with the av...
Continue reading
  877 Hits

OpusXenta Named as UK Crematoria Portal Provider in Response to COVID-19 Pandemic

Swindon UK ― November 3, 2020 OpusXenta, the developer of the death care profession's premier online marketplace, announced their byondcloud solution was launched as the platform for the United Kingdom's national cremation booking and availability management portal. In response to COVID-19, The Deceased Management Advisory Group (DMAG) recommended ...
Continue reading
  2101 Hits

By accepting you will be accessing a service provided by a third-party external to https://opusxenta.com/